exabet FAQ

On the exabet login page, click "Forgot your password?" and enter your username or email address. We will send a password reset code to your registered email within a few minutes. Open that email, copy the code, and return to the reset form to create a new password. Your new password must be at least 12 characters long and include uppercase, lowercase, numbers, and a special character (such as @, #, or $). Once you save your new password, you can sign in immediately using the new credentials. If you do not receive the reset email, check your spam folder or contact our Live Chat team to verify your account details and resend the code.

To contact our support team, use the Live Chat option in your account dashboard or on exabet.id. Live Chat is staffed 08:00–22:00 Jakarta time, seven days a week, including holidays such as Idul Fitri and Idul Adha. For urgent account security issues (suspected unauthorized access), message Live Chat immediately; our team will freeze your account if needed. For non-urgent questions, you may also email our support address and expect a response within two business days. When you open a ticket, provide your username, a clear description of your issue, and any relevant transaction IDs or timestamps. Our team will investigate and reply with next steps.

No. Each person may hold only one exabet account. If we detect multiple accounts registered to the same person, we will suspend all linked accounts and may forfeit any balance. We verify your identity using your national ID number, phone number, and payment methods; duplicate details trigger our fraud-detection system. If you have accidentally created two accounts, contact Live Chat immediately to request account closure on one of them. We will delete the inactive account's personal data as per our data retention policy, retaining only settlement records as required by law.

If a deposit does not arrive in your exabet account within a few minutes, check your payment provider (DANA, e-wallet, mobile banking, local payment, or your bank) to see if the transaction was blocked or declined. Common reasons include insufficient balance, daily transaction limits, or network timeouts. If your payment provider confirms the funds were deducted but exabet did not receive them, contact our Live Chat team with your transaction ID. We will check our payment logs and work with the payment provider to locate the funds. If the payment provider confirms the transaction failed on their side, you may retry the deposit or request a refund directly from the provider.

To request permanent deletion of your personal data, email our support address with "Data Deletion Request" in the subject line. Include your username and confirm that you want to close your account and remove all personal information. We will process your request within thirty days and send a confirmation email when deletion is complete. Note that we must retain settlement records, transaction logs, and KYC verification documents for up to five years as required by anti-money-laundering law. We will delete your name, address, phone number, and payment method details once the retention period expires. If you wish to close your account without full data deletion, use the account closure option in your account settings.

Yes. We support all four Indonesian banks via virtual account deposits. When you select bank transfer as your payment method, we generate a unique virtual account number tied to your exabet account. You can send funds from your online payment, e-wallet, mobile banking, or local payment account to that virtual account number using your mobile banking app, ATM, or teller. The funds typically arrive within a few minutes, and your exabet balance updates automatically. For withdrawals, we transfer your winnings back to the same bank account you used to deposit. Virtual accounts remain active as long as your exabet account is open, so you can use the same account number for multiple deposits. If you change your registered bank account, request a new virtual account number via Live Chat.

We may offer promotional bonuses to new or returning users from time to time. Any bonus offer is subject to specific terms: a minimum deposit amount, a wagering requirement (the number of times you must place wagers using the bonus before you can withdraw it), a game category restriction (bonus funds may apply only to football markets, live-dealer tables, or slots, not all games), and an expiration date (bonuses expire if not used within a set period). We do not state a fixed bonus amount in this FAQ because promotions vary by season and region. Review the bonus terms on the promotion page before accepting an offer; if you have questions, contact Live Chat. Bonuses are not guaranteed and may be withdrawn at any time. Terms apply to all bonus offers.

Before you place any wager on exabet, read our Terms and Conditions to understand account requirements, dispute procedures, and wagering rules. Our Legal Notice explains that our service is available only where local law permits — you are responsible for verifying this applies to your jurisdiction. For specific game rules, visit the rules page within each game category (football markets, live-dealer tables like blackjack and Dragon Tiger, slots like Aviator and Sweet Bonanza, or esports like Mobile Legends). Each game type has unique payout schedules, minimum and maximum wager limits, and settlement windows. If you have questions about game rules, our Live Chat team can explain them in detail. Do not assume you understand a game's rules — ask if you are unsure.

If you notice unfamiliar wagers, a changed password, or a withdrawal you did not authorize, contact Live Chat immediately. Our security team will freeze your account to prevent further unauthorized activity and investigate the incident. Change your password from a different device and enable two-factor authentication in your account settings. If fraudulent wagers were placed, we will review settlement records to determine your account's rightful balance. Do not share your password with anyone, do not use the same password on multiple websites, and do not respond to emails claiming to be from exabet asking for your password — we never request passwords via email. If you receive a suspicious email purporting to be from exabet, forward it to our support address immediately.