exabet Privacy Policy

This page describes what we collect when you use exabet and how we keep that data protected. Our privacy commitments apply whether you access our platform from Jakarta, Surabaya, Bandung, Medan, or elsewhere. We collect personal information to verify your identity, process your deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, or bank transfer, settle your wagers, and communicate with you about your account.

We recognize that your data — your name, ID number, payment methods, and betting history — is sensitive. We encrypt it in transit, store it securely, and share it only with third parties who help us operate exabet (payment processors, compliance vendors, hosting providers). We do not sell your data to marketers, and we do not use it for purposes unrelated to operating our platform. This policy explains our practices in detail.

Our service is available only where local law permits. By using exabet, you acknowledge that you have read this policy and agree to our data practices. If you have questions or wish to exercise your rights (data access, correction, deletion), contact our support team via Live Chat or email.

What We Collect on exabet

When you register an exabet account, we require:

• Identity data: Your full legal name, date of birth, national ID number (KTP or equivalent), and email address.
• Contact information: A phone number (optional but recommended for account recovery) and a physical address for KYC verification.
• Payment data: Details of your preferred payment method (DANA account, e-wallet phone number, mobile banking identifier, bank account for virtual transfers, or local payment wallet). We do not store your full bank account or card numbers — we store only a tokenized reference that our payment processor (Verifone, Midtrans, or equivalent) provides.

Once your account is active, we collect:

• Wager and transaction data: Every bet you place (match, odds, stake), every deposit and withdrawal, and every settlement. This includes timestamps, amounts, and the outcome.
• Device and session data: Your IP address, browser type, device model, and login times. We use this to detect unusual account activity and prevent fraud.
• Interaction data: Which pages you visit, which live-dealer tables you join, which slot games you play, and how long you stay active. We use this to improve our platform and detect technical issues.

We do not collect:

• Your bank password or payment-app password.
• Biometric data (fingerprint, facial recognition).
• Health, religion, or sensitive political information.
• Data about minors, unless verifying that you are an adult.

How We Use Your Data on exabet

We use your data for these purposes:

• Account verification and KYC: We verify your name and ID against government records to confirm you are who you claim to be. This is mandatory for all users and required by law in most jurisdictions.
• Payment processing: We share your name, amount, and payment method with our payment processors (online payment, e-wallet, mobile banking, bank partner, local payment provider) so they can complete your deposit or withdrawal. We do not store your full payment credentials.
• Fraud and compliance: We flag suspicious patterns (rapid deposits and withdrawals, large winnings followed by immediate cashout, logins from multiple countries in short time frames) and investigate them to prevent money laundering and fraud.
• Settlement and dispute resolution: We store your wager history so we can settle bets accurately, respond to your disputes, and provide you with a full transaction record.
• Customer support: Our support team accesses your account data (name, recent bets, deposit/withdrawal history) when you contact Live Chat or email with a question or complaint.
• Legal obligation: We may disclose your data to law enforcement, tax authorities, or regulators if legally compelled or if we reasonably believe disclosure is necessary to enforce our terms or protect the public.

We do not use your data for:

• Marketing via email, SMS, or push notification (unless you explicitly opt in).
• Selling to third-party marketers or data brokers.
• Building consumer profiles for credit-scoring or loan decisions.
• Sharing with unrelated business partners (travel companies, retailers, etc.).

We collect only what we need to operate exabet, verify your identity, and process your payments. Everything else is your business.

Third Parties and Data Processors

We do not operate exabet in isolation. We rely on vendors who help us deliver the service:

• Payment processors: Verifone, Midtrans, or similar platforms that connect your online payment, e-wallet, mobile banking, local payment wallet, or bank account to exabet. These vendors see your name, transaction amount, and payment method — they do not see your betting history or account password.
• Hosting and storage: Our servers may sit outside your jurisdiction (in Singapore, Malaysia, or other Southeast Asian data centers). We encrypt your data at rest using AES-256, so even if a server is physically compromised, your data remains unreadable.
• Compliance vendors: We may share your name and ID with third-party KYC providers to verify your identity against government records.
• Customer support tools: Our Live Chat platform (e.g., Zendesk, Freshdesk) stores conversations between you and our team so we can respond consistently and maintain a record for dispute resolution.
• Analytics: We may use Google Analytics or similar tools to track aggregate behavior (which games are popular, which payment methods users prefer) — but we disable personally identifiable information collection in these tools.

All vendors we use are bound by confidentiality agreements. They may not use your data for their own purposes and must comply with data-protection laws. If you want to know which specific vendors we use, contact our support team.

Your Rights and Choices on exabet

Depending on your jurisdiction, you may have the right to:

• Access your data: Request a copy of all personal information we hold about you. We will provide this in a machine-readable format within 30 days.
• Correct your data: If your name, email, or phone number is wrong, you can update it in your exabet account settings. Contact our support team if you cannot make the change yourself.
• Delete your data: Request that we erase your account and associated data. We will comply where legally permissible, though we may retain transaction records for compliance or dispute resolution.
• Opt out of marketing: If you receive promotional emails, every email includes an unsubscribe link. Click it and we will remove you from our mailing list.
• Data portability: Request that we transfer your data to another service provider in a standard format.

To exercise any of these rights, contact our support team with your request and sufficient information to identify you (your account email, ID number, or account ID). We will respond within 30 days, though some requests may take longer depending on their complexity.

Cookies and Tracking

exabet uses cookies (small text files stored on your device) to:

• Keep you logged in across sessions.
• Remember your language preference and display settings.
• Track which live-dealer table or slot game you last visited so we can show similar suggestions next time.
• Prevent fraud by detecting unusual login patterns.

We use both first-party cookies (set by exabet.id) and third-party cookies (set by analytics or payment partners). You can delete cookies from your browser settings, but this may affect your exabet experience (you may be logged out, or your settings may reset). We do not use cookies to track you across unrelated websites.

Data Retention

We retain your personal data as long as your account is active. If you request account deletion, we erase your data within 90 days, except:

• Transaction records (bets, deposits, withdrawals) — retained for 7 years for tax and compliance purposes.
• Support tickets or dispute records — retained for 5 years to resolve disputes or defend claims.
• Fraud flags or security alerts — retained for 2 years to prevent future abuse.

International Data Transfers

exabet operates from multiple jurisdictions. Your data may be transferred to, processed in, or stored in countries outside Indonesia, including Singapore, Malaysia, or other Southeast Asian regions. These countries may have different data-protection laws than Indonesia. By using exabet, you consent to this international transfer. We encrypt your data in transit and at rest to mitigate risks.

Contact and Complaints

If you have questions about this privacy policy or wish to exercise your rights, contact us via:

• Live Chat: 08:00–22:00 Jakarta time, seven days a week.
• Email: Send a message to our support address with "Privacy Request" in the subject line.

If you believe we have violated your privacy rights and wish to file a formal complaint, you may contact your local data-protection authority (if one exists in your jurisdiction) or escalate your complaint to our management team in writing. We will respond to formal complaints within 30 days.

Policy Changes

We may update this privacy policy from time to time. When we make material changes, we will notify you by email or by posting a notice on exabet. Your continued use of the platform after the notice constitutes your acceptance of the updated policy. If you disagree with any changes, you may delete your account and request data erasure (subject to retention requirements noted above).

This policy was last updated in 2024. We review it annually and adjust it as needed to reflect changes in our operations, payment methods (like new e-wallet integrations), or applicable law.